Preparing for Your New Website: Part I – Your Goals

Before work begins on your website, it is important to do some pre-work to help make the design / development process more effective and efficient.  One of the first tasks at hand is to understand and document the collective goals of the new website.  This information will be useful to the web development firm developing… Read More »

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Customer Service: Self-Evaluation

Recently, I was having issues with one of my laptops. The performance was not up to speed and it was beginning to stress me out. So, I decided to take my computer into Best Buy and visit the Geek Squad to see if they could help shed some light on the situation. When I walked… Read More »

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Do I Need a Database for my Website?

In its simplest form, a database can be defined (as it is in Wikipedia) as ‘a collection of data for one or more uses.’  Envision an excel spreadsheet with named tabs, defined columns & cell formats, and you’re halfway to understanding what a database might look like (in terms of its content). So why would… Read More »

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Small Business Tips: Networking Basics

The concept of “networking” is nothing new in the working of business. While the tools we use today may differ from those used in the past, the idea of developing a broad list of contacts, colleagues and clients is as old as business itself and is the cornerstone to any successful organization. However, the age… Read More »

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Small Business Tips: New Employee Checklist

As a small business owner, you find yourself wearing a number of different hats, including that of an HR manager.  Along with all of the excitement that comes with hiring on new staff to help grow your business, comes the time it takes to recruit and set things up, so the person joining your team… Read More »

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Customer Service: Responding to Clients

There are many activities that go into providing quality customer service. The first and most basic of these is response time. All small businesses work hard at managing multiple projects however, the ability to respond to a client / prospect in a timely manner is the cornerstone to building your client list. This allows your… Read More »

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Small Business Tips: Receipts

As a small business owner, I’m always searching for new ways to become more efficient to give me the most of what I need: time. One of my least favorite things to spend my time doing is organizing receipts and putting together expense reports… again, because it takes up time that I’d rather be spending… Read More »

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Web Design is Subjective: Get Feedback

During the design process of a recent web development project that would eventually span a collection of almost 40 websites with differing content, but a consistent layout and overall design, we decided to do an experiment to help ensure we were getting the design ‘right’.  Instead of having our web designer (with a small staff… Read More »

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Creating the Perfect Proposal

There are many ways to create a proposal to a prospect for the product(s) and/or service(s) you offer. In most cases, the proposal is only part of the process when closing a deal.  But for this blog, I would like to take a few moments and focus on the basic elements that you need to… Read More »

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Web Terms: CSS Explained

In the world of web, there are all kinds of acronyms and new words that many aren’t familiar with – especially if they’re on the other side of the table from the developer.  Our series of posts will take some common web terms and break them down for those of you looking to expand your… Read More »