Customer Service

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The Never-ending Project…

Okay… I know you have all been there. You work hard to sell a product / service to a prospect and then the day comes when they finally sign on the dotted line! YES, right?? Well, most of the time. However, you may encounter (from time to time) a project that seemed painless and exciting… Read More »

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Does Your Company Have iPad Envy?

As the world continuously changes, it makes sense for your business to stay ahead of the technology curve – or at least understand where things are going. Currently, the iPad (or tablet) is generating all kinds of buzz… from hospitals to airline pilots, the apps that can be used on the iPad are increasingly becoming… Read More »

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Customer Service: Self-Evaluation

Recently, I was having issues with one of my laptops. The performance was not up to speed and it was beginning to stress me out. So, I decided to take my computer into Best Buy and visit the Geek Squad to see if they could help shed some light on the situation. When I walked… Read More »

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Customer Service: Responding to Clients

There are many activities that go into providing quality customer service. The first and most basic of these is response time. All small businesses work hard at managing multiple projects however, the ability to respond to a client / prospect in a timely manner is the cornerstone to building your client list. This allows your… Read More »

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Creating the Perfect Proposal

There are many ways to create a proposal to a prospect for the product(s) and/or service(s) you offer. In most cases, the proposal is only part of the process when closing a deal.  But for this blog, I would like to take a few moments and focus on the basic elements that you need to… Read More »

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Customer Service: New Year, Same Old Service?

As you get ready to take on the new year, make sure you take the time to reflect back on the level of customer service that you have been offering to your clients. Far too often, small businesses claim to have superior customer service but fall short of actually standing out from their competition. But… Read More »

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Word of Mouth Marketing: Thank You!

Two simple words “Thank You” is a lost art these days for most small businesses. As we have become more efficient with our communications online or through text, many businesses have dropped the ball when it comes to a good old fashion Thank You Card. In our experience, a hand-written Thank You note is something… Read More »

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Customer Service: Remember Me?

The end of the year is always a good time to take inventory of your business. One element that should be paid close attention to is your customer service. As businesses grow and continue to evolve / change and re-define themselves, one thing needs to remain a focus… THE CLIENT! Most companies spend time creating… Read More »

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